Complaints Procedure of www.nexuswebsites.co.uk

Nexus Websites aim to achieve the highest possible level of service in all areas within our business. We pride ourselves in being well known for overachieving results and providing good reasons for long term business relationships to thrive. However there are of course occasions where things may go wrong. This page here sets out to explain our internal complaints procedure and advises you how you can make a complaint, and how you can expect your complaint to be resolved.

We always want to improve!

So if you are in anyway disappointed or dissatisfied in way shape or form of the service we provide, for whatever reason then we want to hear from you and a complaint will be dealt with under this procedure. You can fill out the form below.

What this form is for?

You can use the form to make a complaint or comment about any aspect of our service and any suggestions as to how we may improve are more than welcome.

What happens next?

Once you have submitted your form, comment or complaint, we will email you to let you know that your complaint has been received. Your completed form will go to our support department who will then analyse the situation before contacting the correct head of department to raise the issue. If your complaint can be answered reasonably quickly then you can expect an answer within 5 working days. If it’s more complicated we will give you a progress report after 5 working days and a full response within a further 10 working days. We will give you a reply by email or telephone. If you want to check progress on your complaint, or for any general information please contact our support department at support@nexuswebsites.co.uk.

What happens if I’m still not happy?

We hope that this procedure can sort out all complaints, however if you still feel the situation is unresolved please let us know, we will contact our managing director and he will carry out an independent investigation and contact you personally.